Surfshark VPN Review

Features

  • Handy Killswitch feature
  • Allows creating subsequent connections
  • Fast chat customer support
  • 30-Days Money-Back Guarantee
8.2
(392 User Reviews)

Price from

1,79€/Mo

Available on

  • Windows
  • macOS
  • Android
  • Linux
  • iOS

Surfshark VPN secures your privacy on the internet. It helps you surf safely without leaving too many traces of yourself. A VPN, or Virtual Private Network, enables one to hide their location, and the VPN sends data through a security coded tunnel. A VPN hides the IP address that a user needs to surf the internet.

The Basics

Surfshark is one of the newer VPN providers which has, after a rough start, managed to reach a good position on the market. Surfshark has invested in steady quality, customer service and an overall functional VPN service. It is, in fact, quite simple, and using it is very straightforward from the get-go.

Surfshark offers the possibility to use P2P traffic and states on the website that it even supports torrents. P2P traffic is automatically directed through Dutch servers to maximise the safety of the user. Surfshark will most likely develop even more since it is still a fairly new player. Nevertheless, it has succeeded in creating various positive features that other VPN providers could include as a part of their VPN services.

Safety and Reliability

Surfshark is a reliable service provider that has invested in safety. It operates from the British Virgin Islands, which allows them not to be required to keep logs of data. Also, Surfshark openly states on their website the information they do not collect from their customers. This information includes any browsing history, broadband, purchases and payments, connection times and network traffic data.

When it comes to other safety features, Surfshark fulfils the required standards, and it has acquired the 256-bit AES encryption, OpenVPN and IKEv2 protocols, which protect user information. They even utilise the Cleanweb feature, which aims to block pop-up windows, tracking and malware.

The Zero-knowledge DNS used by Surfshark ensures that users cannot be spied on. This is possible by creating a private DNS, or domain name system, for each server. DNS is a system that converts domain names into IP addresses.

Even Killswitch is used, which ensures that in the event of disconnection, user information will not be compromised. Surfshark also performs a security analysis supervised by an external party, which tests the system for data leakage, for instance. All of this speaks for the respect for privacy and a good stance when it comes to safety and data protection.

Furthermore, a Multihop feature is offered, which is a rare but very welcome addition. It means that the VPN user can form several subsequent VPN connections and essentially stay completely untraceable on the internet.

Customer Service

Surfshark offers customer support 24 hours a day, seven days a week. The significance of customer service is emphasised, especially when starting to use the service, but many forget its importance even afterwards. Some scenarios in which one might need customer service include safety protocol disruptions, connection issues and VPN installation on new devices. In today’s world, fast connections are valued, and many people want to have the ability to stay online uninterrupted. Therefore, for example, when the connection fails, it is great if the customer support answers as fast as possible, regardless of the time of the day or the day of the week.

There are also many support options, the fastest of which is the live chat. The service also offers a general VPN learning centre, as well as a support centre, which aims to answer questions that might arise. The website also has a contact form in case there are issues with the live chat, or if one does not want to use it.

Costs and Fees

Surfshark offers three payment plans, among which the customer can choose either a one month, 12-month or 24-month contract. The price is more affordable, the longer the contract the customer chooses.

The one-month contract is naturally not binding, in addition to which Surfshark offers a 30-day guarantee, within which one can get the money back if the product is disappointing. The one month contract costs 9,88 euros without taxes. The 12-month contract costs 4,99 euros per month, making the total 59,88 euros. The most affordable 24-month contract costs 1,79 euros per month, that is in total 42,96 euros. The two-year contract is, therefore, significantly cheaper than the one-year contract.

There are several payment method options, even a moderate selection of methods favoured by many Finnish people. One can pay for Surfshark with the most common credit cards such as Visa, MasterCard, American Express and Discover. Moreover, PayPal and the most common cryptocurrencies, i.e. Bitcoin, Ripple and Ethereum, are among the offered payment methods.

Money-Back Guarantee

Surfshark does not directly offer a free trial, but one can get their money back after 30 days if the product does not meet expectations. The product can be bought by logging in on the Surfshark website and ordering, for example, the one-month package, which can be returned, if the VPN does not feel suitable.

Compatibility

Surfshark can be used on most devices, and it is compatible with, for example, Windows, Linux and Android. It does not have any restrictions on how many devices it can be downloaded to, so the whole family can use Surfshark with the same order. Applications are not, however, completely uniform on all devices. For example, some features differ when using the macOS system compared to Android and Windows.

Speed

Surfshark has managed to uphold its speed regardless of expanding its operations. No special disruptions could be detected, and the VPN works effortlessly without issues. Speed is an important aspect, for example, to download content easily and stream without disruptions.

Sending information through a VPN connection is slightly slower because it is an encrypted connection. However, it can speed up the connection if the service provider has slowed down the connection for some reason.

Speed is also affected by the number of servers in different countries because a VPN connection is formed through these servers, and the more there are, the smoother it is to use servers and create connections. Surfshark has over 800 servers in over 50 countries, and the number of servers will likely increase. The servers are located in popular areas with lots of internet users, such as all over Europe, the United States and densely populated places in Asia. The speed can, however, fluctuate because due to its young age, Surfshark will most likely gain users, and consequently, the speed might slightly slow down.

Surfshark, Netflix and Other Streaming Services

Surfshark and other VPN connections can help to bypass the country restrictions of Netflixand other streaming services. Surfshark’s VPN connection can, therefore, enable watching the Netflix selection of the United States. Netflix has blocked the use of many VPN services, but some VPN providers have managed to bypass these restrictions. Surfshark is among the providers that allow one to watch Netflix without issues.

In addition to Netflix, one can stream from other services without country restrictions. It opens up the possibility to watch Hulu and BBC iPlayer, so the customer gets the chance to watch content from different countries. This might, however, change, because Surfshark is a relatively young service provider and has therefore managed to hide from Netflix’s and other streaming services’ VPN blocking.

How to Buy Surfshark VPN?

The VPN can be bought on Surfshark’s own website, and it is easy to acquire. Surfshark currently offers three different options for buying a VPN. The most expensive one of these is the one-month contract, whereas the most affordable one is naturally the 24-month contract. A 12-month contract is also offered, so there is plenty to choose from.

When you have chosen the VPN contract you want, choose the one from the options presented on the website. If you want, you can also change the currency. After this, create an account with your own email address, choose any additional features, such as Hacklock, and choose the payment method you want to use to pay your VPN order.

The order confirmation is sent to your email. If you do not receive order confirmation, contact the customer service.

Surfshark Summary

Surfshark is very easy to use and still a versatile VPN connection provider that has developed a good amount of additional features to their own product, and in addition to this fulfils all the previous requirements. When it comes to safety, it is premium and clearly invests in smoothness and speed by creating servers in different countries. Moreover, it does not restrict the number of devices but can be downloaded to as many devices as necessary for the same price.

Due to its young age, Surfshark has not stabilised its position on the VPN market so it cannot be deemed completely safe compared to older service providers. However, it has great potential and is likely to gain popularity soon.