Digibit VPN Review

Features

  • P2P support
  • Zero logs policy
  • DDOS protection
  • Unlimited devices
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(18 User Reviews)

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DigiBit is a VPN service which offers a great package on paper but sometimes struggles to put all of these elements together and come up with an excellent all-round service. There are a few features that may make it stand out from the usual contenders for certain types of users, especially gamers. Read on to find out what they are, and discover whether or not DigiBit should be a VPN that makes it to your shortlist.

An Introduction to DigiBit

DigiBit is a UK based VPN service that is run by a company which also offers hosting and other digital marketing services. It is one of the smaller and consequently cheaper VPN options available. The server selection is not that large but will be enough to keep certain users, who want to access specific streaming services, happy. From a security point of view, the service is a pretty mixed bag, and there are one or two shortcomings that may make it unsuitable for certain users. Read on for more details about what DigiBit has to offer, and for our full lowdown that will help you to decide whether or not the service is right for you and your specific needs.

Pricing

Pricing for DigiBit is reasonable compared to some of the more significant VPN services but still far from the best that we have seen. A subscription to the service costs £2.50 per month, and a 7-day money-back guarantee is available if you decide that it is not for you in the first week of using it. A vast number of payment methods is available, including Bitcoin and more than 50 other cryptocurrencies. This is excellent news if you are worried about the possibility of a paper trail being created by your bank or credit card company which identifies you as a user of a VPN service. Despite this, DigiBit may not be the right option if security is your main concern when it comes to picking a VPN, for reasons that we will get into later on in the review.

Getting Up and Running

The setup process for DigiBit is one of the best things about it. Once you have signed up for an account on the DigiBit website, you’ll be sent an email which contains a link to the software that you will need to download to start using the service. Click on the link, select the software for your operating system, install the software, and you will be ready to get started after you have selected the VPN server that you would like to connect to.

Security

In terms of the security protocols which DigiBit puts in place, this VPN looks like it is onto a winner. The service guarantees that data will remain completely secure when users are connected to one of its VPN servers, due to the military-grade encryption that it offers. The service also provides a kill-switch feature. This works by continually monitoring the state of the connection between your computer and the VPN server. If it detects a drop in the connection, it will shut off your computer’s access to the internet until the connection is restored. This feature is only available on the Windows client however, meaning that not all users of DigiBit will be able to take advantage of this type of protection.

Security and Regulations

DigiBit says that it does not collect any information about the servers that its users connect to, or the websites which they visit, due to its no-logs policy. However, some users have expressed concerns about whether DIgiBit’s UK base leaves it more open to tracking, and requests for information from governments, than other VPN service providers, would be. This is because the UK is part of the ‘Five Eyes’ network of intelligence sharing alongside the United States, Canada, Australia and New Zealand. A high amount of information sharing takes place between governments and security agencies in these five countries and, in the past, these have been the countries with the most extensive tracking operations when it comes to monitoring internet usage. Unfortunately, if this type of tracking is a concern for you, it may be necessary to look elsewhere for a VPN service, even though this issue is outside the direct control of DigiBit.

Simultaneous Connections

One of the shortcomings of DigiBit compared to other VPN services is that the number of devices which you can connect to the VPN service at any one time is only three. This is far lower than many of its competitors and may pose problems in certain situations. For example, if you were hoping to share your VPN service with others in your household or family, then this limit is going to be a significant problem. Even if you were only planning to use a VPN service for your own needs, you could still run into issues if you have several devices. The good news is that a DigiBit subscription is sufficiently cheap enough, that taking out multiple subscriptions to cover all of your devices should not be a significant financial burden. However, it’s worth looking into other services if you do decide to go down this path, as their pricing policies may suddenly start to look more appealing if you do.

Access to Streaming Services

DigiBit has a mixed report card in this area. In our experience, accessing several broadcast-provided streaming services such as the BBC iPlayer and All 4 in the UK was not a problem. However, the elephant in the room is that Netflix access is not currently possible using a DigiBit account. The company says that it is aware of this issue and is putting solutions in place to get around Netflix’s increasingly strict VPN-blocking policy. However, as things stand, you will not be able to access another country’s Netflix catalogue via the DigiBit VPN service, and this may impact some other niche services that take unusually strict approaches to filter out traffic that comes from VPN servers. If you are particularly worried about this, then you may want to pick another VPN provider that has a stronger reputation in this particular area.

Servers Availability

DigiBit operates a network of servers in nine countries across the world. This is a far lower number than some of the better-established (and more expensive) VPN options which are out there but could also be more than sufficient for a lot of users. The countries that are available at the time of writing include:

  • the United Kingdom
  • Poland
  • The United States

The company says that it is continuously working on expanding the range of servers which is available and that it will listen to customer demand when deciding where to roll servers out next. If you do sign up to the service and discover that a country which is essential to you is not covered, then it may well be worth getting in touch with the support team.

Support Services

This is another area where things are a little bit mixed. In terms of options for contacting support, DigiBit performs very well. You have the choice of contacting support via a web form or through the live chat support system. Unfortunately, we experienced problems when trying to use both of these facilities. The email contact form was non-functional when we tried to submit our requests, and the live chat option does not always appear on the DigiBit website. Once you manage to find the live chat facility, you’ll have to give an email address and wait for someone to get back in touch with the answer to your question. This means that in reality, the chat facility is far from live and that in most cases, you would be as well using the email support form to get support (if it worked). However, once you have received a response, the quality of the support is relatively good.
Unfortunately, the current set up of the DigiBit support structure means that it’s not going to be of much use to you if you discover that you have a problem that needs to be resolved urgently.

Conclusion

Overall, DigiBit VPN is a service which is worth considering if you are looking for a basic and low-cost option that allows you to access content that is usually geoblocked in your country. It does have several shortcomings that mean it pales in comparison to some of the more prominent and better-established VPN services, but its price point reflects this, and the DigiBit blog makes it clear that the VPN service is very much seen as a work in process. The company’s domicile in the UK may be an issue for some customers who are particularly worried about data security. This is a shame as the wide variety of crypto payment services offered by DigiBit would otherwise make the service an excellent choice for users with extreme privacy concerns. At the moment, it’s hard to give DigiBit VPN a wholehearted recommendation, but this may change in the future as the service develops.